Privacy Policy

Introduction

VIPResponse provides unsubscribe, suppression, and related communication-preference services for our clients, publishers, advertisers, and partners. This Privacy Policy explains the categories of information we process, why we process it, and how we handle that information when individuals submit requests through our public pages or when we process data on behalf of clients.

Information We Process

Depending on the service being used, we may process information such as email addresses, unsubscribe or suppression request details, campaign identifiers, publisher identifiers, country information, and related submission metadata.

We may also collect limited technical information such as IP address, browser or device information, timestamps, and application logs needed to operate, secure, and troubleshoot our services.

How We Use Information

We use information to record and honor unsubscribe requests, maintain suppression records, validate client-submitted requests, prevent future unwanted email delivery, support reporting and operational workflows, and protect the reliability and security of our systems.

Suppression and Unsubscribe Requests

When you submit an unsubscribe or suppression request through VIPResponse, we process the information provided so the request can be recorded and used to prevent future emails within the relevant scope. Depending on the context, this may include an email address, selected country, campaign identifier, or other request-related details needed to apply the request correctly.

Data Processed on Behalf of Clients

In many cases, VIPResponse processes data on behalf of clients, publishers, advertisers, or partners who use our services to manage unsubscribe and suppression activity. In those situations, VIPResponse acts as a service provider supporting the client’s communication-preference workflow.

If your request relates to a specific campaign, publisher, or advertiser, that organization may also maintain records and determine how the broader campaign relationship is managed outside of the specific suppression service we provide.

Cookies and Technical Data

Our public pages and systems may use essential technical measures, session functionality, and server-side logging to keep the site available, secure, and functional. We may process technical data that helps us understand errors, detect misuse, and maintain service performance.

Data Sharing

We may share relevant suppression or unsubscribe information with the client, publisher, advertiser, or partner connected to the request, as well as with service providers that support hosting, storage, security, and operational processing. We do not share information beyond what is reasonably necessary to deliver and support these services.

Data Security

VIPResponse uses administrative, technical, and operational safeguards intended to protect the information we process from unauthorized access, misuse, alteration, or loss. While no system can guarantee absolute security, we take reasonable steps to protect the services and data under our control.

Data Retention

We retain suppression and unsubscribe-related information for as long as reasonably necessary to honor requests, support client services, maintain operational records, resolve disputes, and meet legal or contractual obligations. Retention periods may vary depending on the service context and the nature of the information involved.

Your Rights

Depending on your location and the context in which your information is processed, you may have rights relating to access, correction, deletion, restriction, objection, or other privacy-related requests. Because VIPResponse may process data on behalf of clients, some requests may need to be handled in coordination with the relevant client, publisher, advertiser, or partner.